Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  We are based in, and ship from the State of Illinois.
  • Therefore if you also live in Illinois and your order ships within the state of Illinois, we will charge IL sales tax, which is 7.75% locally.
  • If you live outside of Illinois, and have your order shipped outside of Illinois, your order will be shipped tax-free. NOTE: It is the responsibility of the customer to file for and pay any required local Sales or Use Taxes.
I have a question regarding my charges.
  Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you are still unable match your records to what was charged, and you'd like additional assistance, please email or call us at 888-426-5001 anytime and we will be happy to help you.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the top right hand side of our site to print invoices. If you are still unable to print your own invoice, or if you'd like additional assistance, please email or call us at 888-426-5001 anytime and we will be happy to help you.
When will my credit appear on my account?
  Credits for return items usually take 7-10 business days from the time we receive and your item(s) to your credit card account.
When will my credit card be charged?
  Your credit card will only be charged up to 24 hours prior to, or on the day of, the shipment of your item(s).